Effective Date: October 1, 2026
Welcome to lightmoregmbh.shop. These Terms of Service govern your use of our website and your purchase of products from LIGHT & MORE GmbH.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing a product.
These Terms are intended to provide clear information about our business, ordering process, payment, shipping, returns, refunds, and customer responsibilities. Google Merchant Center recommends that relevant terms and conditions, payment information, shipping information, return/refund policies, and contact details are clearly accessible to customers.
1. Business Information
Store Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
Business Address: Röntgenstraße 1, 74670 Forchtenberg, Germany
VAT Number: DE314809742
Phone: +49 7947 949823
Email: info@lightmoregmbh.shop
Customer Support: 24/7
Time Zone: Central European Time (CET/CEST)
Our business information should remain consistent across our website and relevant merchant account information.
2. Use of Our Website
You may use lightmoregmbh.shop for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the normal operation of the website.
- Submit false or misleading information.
- Use our website to conduct fraudulent transactions.
- Copy or misuse website content without permission.
- Introduce malicious software, viruses, or harmful code.
We reserve the right to restrict access to the website where reasonably necessary to protect our website, customers, or business.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate and current.
However:
- Product colors may appear slightly different depending on your device or screen.
- Product images may contain visual representations of the product.
- Product specifications may change where necessary.
- Availability may change without prior notice.
We do not intentionally provide misleading product information.
Google's Merchant Center policies require merchants to provide accurate and transparent information about their products and business.
4. Product Prices
All product prices displayed on our website are presented before you complete your purchase.
The applicable price shown during checkout is the price applicable to your order, subject to any clearly disclosed applicable taxes, charges, or other costs.
We make reasonable efforts to ensure that prices are displayed accurately.
If an obvious pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price or cancel the order.
5. Product Availability
Products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding the available options.
If we cannot fulfill an order and payment has already been collected, the applicable amount will be refunded in accordance with our Refund Policy.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After submitting an order, you may receive an order confirmation by email.
An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
- Product unavailability
- Obvious pricing or listing errors
- Payment problems
- Suspected fraudulent activity
- Incorrect or incomplete order information
- Other circumstances permitted by applicable law
If an order is cancelled after payment has been received, the applicable refund will be processed.
7. Payment Methods
We currently accept:
- Credit Card
- Debit Card
- Google Pay
- Shop Pay
Payment must be successfully authorized before an order can be processed.
You agree to provide accurate payment and billing information when placing an order.
We do not intentionally retain complete payment-card information beyond what is necessary for processing transactions through the applicable payment system.
8. Order Processing
Our standard order cut-off time is:
3:00 PM CET/CEST
Orders are generally processed within:
1–2 business days
Orders placed after the applicable cut-off time may be processed on the next business day.
Processing times are estimates and may vary in circumstances such as weekends, public holidays, unusually high order volumes, or circumstances outside our reasonable control.
9. Shipping
We currently ship within Germany only.
International shipping is not available.
Our standard shipping terms are:
- Shipping cost: Free
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Estimated total delivery time: 4–6 business days
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.
For complete information, please refer to our Shipping & Delivery Policy.
Google recommends that shipping information, including applicable shipping costs and delivery information, be clearly disclosed to customers and remain consistent with Merchant Center information.
10. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please review your address carefully before submitting your order.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible at:
11. Returns
We accept eligible returns within:
30 days from delivery.
We accept returns for both:
- Defective products
- Non-defective products
We provide a return label for approved eligible returns and charge no restocking fee.
We do not offer product exchanges.
For complete requirements and instructions, please refer to our Return Policy.
Our return information is intended to remain consistent with the return information submitted to Google Merchant Center. Google requires return information to be clearly accessible and consistent across the website and Merchant Center.
12. Refunds
Approved refunds are normally issued to the original payment method.
Our refund processing time is:
Up to 10 business days.
After we process a refund, the payment provider or financial institution may require additional time to make the funds available.
For complete information, please refer to our Refund Policy.
13. Defective Products
If you receive a defective or damaged product, please contact us at:
Please provide your order number and a description of the issue. We may request photographs or other information to assess the problem.
Applicable statutory consumer rights remain unaffected.
14. Statutory Consumer Rights
Nothing in these Terms of Service is intended to exclude or restrict mandatory consumer rights under applicable German or European Union law.
Where mandatory statutory rights apply, those rights remain unaffected by these Terms or our commercial policies.
15. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
If the order has not yet been fulfilled, we will consider the cancellation request in accordance with applicable law and our order-processing status.
If the order has already been dispatched, our Return Policy or applicable statutory withdrawal rights may apply.
16. Intellectual Property
Unless otherwise stated, the content available on lightmoregmbh.shop, including:
- Text
- Product descriptions
- Logos
- Graphics
- Images
- Website design
- Layout
- Other original content
is owned by or licensed to LIGHT & MORE GmbH.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
17. Third-Party Services
Our website may use third-party services necessary to provide functions such as payment processing, website operation, shipping, security, or other services.
Third-party services may have their own terms and privacy policies.
Where applicable, transactions processed through third-party payment providers may also be subject to the provider's terms.
18. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of:
- Maintenance
- Technical problems
- Hosting issues
- Security incidents
- Internet or network problems
- Circumstances beyond our reasonable control
We may temporarily modify, suspend, or restrict parts of the website when necessary.
19. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting solely from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to exclude mandatory consumer protections or statutory rights.
20. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include, where applicable:
- Natural disasters
- Severe weather
- Government actions
- Transport disruptions
- Network or telecommunications failures
- Major technical failures
- Labor disruptions
- Other events outside our reasonable control
Where such circumstances occur, we will make reasonable efforts to minimize their impact.
21. Privacy
Our processing of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as necessary to operate the website, process orders, provide customer support, process payments, and fulfill applicable legal obligations.
Please review our Privacy Policy for detailed information.
22. Customer Communications
When you place an order or contact us, we may use the contact information you provide to communicate with you about:
- Your order
- Payment
- Shipping
- Returns
- Refunds
- Customer support
- Other matters directly related to your transaction
We will handle personal information in accordance with our Privacy Policy and applicable law.
23. Fraud Prevention
We may take reasonable steps to protect our customers and business against fraudulent or unauthorized transactions.
Where an order appears suspicious or cannot be reasonably verified, we may delay, refuse, or cancel the transaction to the extent permitted by applicable law.
If payment has already been received for an order that we cancel, the applicable amount will be refunded.
24. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, privacy practices, or terms of third-party websites.
You should review the applicable third party's terms and privacy policy before using those services.
25. Changes to These Terms
We may update these Terms of Service when necessary to reflect:
- Changes to our business
- Changes to our services
- Changes to our website
- Changes to applicable law
- Changes to our policies or procedures
The updated version will be published on this page with a revised effective date.
Your continued use of the website after an update may be subject to the updated Terms, to the extent permitted by applicable law.
26. Governing Law
These Terms are governed by applicable law.
Mandatory consumer protection provisions applicable to consumers in Germany or the European Union remain unaffected.
Nothing in these Terms is intended to deprive consumers of mandatory rights granted to them under applicable law.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
The invalid provision will be interpreted or replaced in a manner that most closely reflects its lawful purpose.
28. Entire Agreement
These Terms, together with our applicable:
- Privacy Policy
- Return Policy
- Refund Policy
- Shipping & Delivery Policy
- Payment Policy
- Other applicable website policies
form the terms governing your use of our website and purchases, subject to mandatory statutory rights.
29. Contact Us
If you have questions about these Terms of Service, your order, payment, shipping, returns, or refunds, contact us:
LIGHT & MORE GmbH
Website: lightmoregmbh.shop
Address: Röntgenstraße 1, 74670 Forchtenberg, Germany
Phone: +49 7947 949823
Email: info@lightmoregmbh.shop
Customer Support: 24/7
Time Zone: CET/CEST