Welcome to the lightmoregmbh.shop FAQ page. Here you can find answers to common questions about our products, orders, payments, shipping, returns, and refunds.
1. What does lightmoregmbh.shop sell?
lightmoregmbh.shop specializes in lighting accessories for customers in Germany.
We provide product information, specifications, pricing, and purchasing options through our online store.
2. Where do you ship?
We currently ship within Germany only.
International shipping is not currently available.
3. How much does shipping cost?
Standard shipping within Germany is free.
There is no standard shipping charge added to eligible orders.
4. How long does delivery take?
Our estimated delivery time is 4–6 business days.
This consists of:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
Delivery times are estimates and may vary due to circumstances outside our reasonable control.
5. What is your order cut-off time?
Our standard order cut-off time is 3:00 PM CET/CEST.
Orders placed after the applicable cut-off time may be processed on the next business day.
6. How can I contact customer support?
You can contact us by:
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Our customer support is available 24/7.
7. What payment methods do you accept?
We currently accept:
- Credit Card
- Debit Card
- Google Pay
- Shop Pay
8. Can I return my order?
Yes. Eligible products can generally be returned within 30 days of delivery.
We accept eligible returns for both defective and non-defective products.
Please contact us before sending a product back.
9. How do I request a return?
Send an email to:
Please include your:
- Name
- Order number
- Product name
- Reason for the return
- Description of the issue, if applicable
- Photos or other information if requested
Our support team will provide the appropriate return instructions.
10. Do you provide a return label?
Yes.
For approved eligible returns, we provide the return label.
11. Do you charge a restocking fee?
No.
We do not charge a restocking fee for eligible returns.
12. Do you accept returns for defective products?
Yes.
If your product is defective or arrives damaged, contact us at info@lightmoregmbh.shop as soon as possible.
Please provide your order number and details about the problem. We may request photographs or videos to help assess the issue.
13. Can I return a product if it is not defective?
Yes.
Eligible non-defective products may be returned within the applicable 30-day return period, subject to our Return Policy and applicable statutory consumer rights.
14. Do you offer exchanges?
No.
We currently do not offer product exchanges.
If you need a different product, you may return the eligible product and place a new order.
15. How long does a refund take?
Our refund processing time is up to 10 business days after the applicable return or refund has been approved and processed.
Your bank or payment provider may require additional time for the refund to appear in your account.
16. How will I receive my refund?
Approved refunds are normally issued to the original payment method used for the purchase.
17. What should I do if I haven't received my refund?
If we have confirmed that your refund was processed but you have not received it, first check with your bank or payment provider.
If the refund is still not showing, contact us:
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Please include your order number so we can investigate.
18. Can I cancel my order?
If you want to cancel an order, contact us as soon as possible at info@lightmoregmbh.shop.
If the order has not yet been fulfilled, we will consider the cancellation according to the order status and applicable law.
If the order has already been dispatched, the applicable return or statutory withdrawal process may apply.
19. What if I entered the wrong delivery address?
Please contact us immediately if you notice an incorrect or incomplete delivery address.
We will try to assist where possible. However, once an order has been processed or dispatched, we may not be able to change the delivery address.
20. What should I do if my order arrives damaged?
Contact us at info@lightmoregmbh.shop and provide:
- Your order number
- Description of the damage
- Photos of the product
- Photos of the packaging, where available
We will review the issue and provide further instructions.
21. Can I track my order?
Where tracking information is available for your shipment, it may be provided after your order has been dispatched.
If you have questions about your delivery status, contact our support team with your order number.
22. Is customer support available on weekends?
Yes.
Our customer support is available 24/7.
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
23. Where is LIGHT & MORE GmbH located?
Our business address is:
LIGHT & MORE GmbH
Röntgenstraße 1
74670 Forchtenberg
Germany
VAT ID: DE314809742
24. Do you ship internationally?
No.
At this time, lightmoregmbh.shop ships within Germany only.
25. Where can I find your policies?
You can find detailed information in our:
- Terms of Service
- Privacy Policy
- Shipping & Delivery Policy
- Return Policy
- Refund Policy
- Payment Policy
- Legal Notice
We recommend reviewing the relevant policy before placing an order.
26. How can I contact you about a product before ordering?
If you have a question about a product before placing an order, contact us at:
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Our support team can assist with general product and purchasing questions.
Still Have Questions?
If you cannot find the answer you're looking for, please contact us directly.
LIGHT & MORE GmbH
Röntgenstraße 1
74670 Forchtenberg, Germany
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Customer Support: 24/7
We're happy to help.