Contact us
Effective Date: October 1, 2026
We're here to help. If you have questions about our products, orders, payments, shipping, returns, or refunds, please contact lightmoregmbh.shop using the information below.
Get in Touch
Customer Support
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Support Availability: 24/7
Time Zone: Central European Time (CET/CEST)
We aim to provide clear and helpful assistance with your questions and orders.
Business Information
Store Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
VAT ID: DE314809742
Business Address:
Röntgenstraße 1
74670 Forchtenberg
Germany
Website: lightmoregmbh.shop
Contact Form
You can also contact us through the contact form on this page.
Please include the following information where applicable:
Name
Your full name.
Email Address
An email address where we can respond to you.
Order Number
If your question concerns an existing order.
Subject
A short description of your request.
Message
Please provide details about your question or issue.
Contact Form Button
Send Message
Order Support
If you need assistance with an existing order, please include your order number in your message. This helps us locate your order and provide more relevant assistance.
We can assist with questions concerning:
- Order status
- Product information
- Payment
- Shipping and delivery
- Delivery addresses
- Returns
- Refunds
- Defective products
- Other order-related questions
Shipping Information
We currently ship within Germany only.
Our standard shipping information is:
- Shipping cost: Free
- Order cut-off time: 3:00 PM CET/CEST
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Estimated delivery: 4–6 business days
International shipping is currently not available.
Returns & Refunds
If you need help with a return or refund, please contact us at:
Our standard return period is 30 days from delivery for eligible products.
We accept eligible defective and non-defective returns, provide a return label for approved returns, and charge no restocking fee.
Approved refunds are normally issued to the original payment method and processed within up to 10 business days.
Please review our separate Return Policy and Refund Policy for complete information.
Payment Support
We currently accept:
- Credit Card
- Debit Card
- Google Pay
- Shop Pay
If you experience a payment issue during checkout, please contact us and include your order information where available.
Visit Us by Mail
LIGHT & MORE GmbH
Röntgenstraße 1
74670 Forchtenberg
Germany
Send Us a Message
Have a question about a product or an order? We're happy to help.
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Customer Support: 24/7