Payment Policy

Effective Date: October 1, 2026
Last Updated: October 1, 2026

At lightmoregmbh.shop, operated by LIGHT & MORE GmbH, we provide secure and convenient payment options for customers purchasing our products online. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding payment security, order confirmation, refunds, and payment-related enquiries.

Google Merchant Center requires online stores to provide at least one conventional payment method, make the full purchase cost clear before checkout, and ensure payment and personal information is collected securely. Google Help

1. Business Information

Business Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
VAT Number: DE314809742

Business Address:
Röntgenstraße 1
74670 Forchtenberg
Germany

Email: info@lightmoregmbh.shop
Phone: +49 7947 949823

Time Zone: Central European Time (CET/CEST)
Customer Support: 24/7

2. Accepted Payment Methods

We currently accept the following payment methods:

Credit Cards

Customers can pay for eligible purchases using supported credit cards available at checkout.

Debit Cards

Customers can pay using supported debit cards available through our checkout.

Google Pay

Customers may use Google Pay where it is available and supported for their device, account, and transaction.

Shop Pay

Customers may use Shop Pay where it is available and offered during checkout.

The payment methods displayed to you may depend on availability, your location, device, browser, and the payment provider's requirements.

3. Secure Payment Processing

We take reasonable measures to protect payment and personal information.

Our checkout is designed to process payment information securely. Payment information entered during checkout may be processed by the applicable payment service provider.

We do not intentionally request unnecessary payment information from customers.

Google requires payment, transaction, and personal information to be protected through a secure checkout and requires third-party payment options to be HTTPS-secure. Google Help

4. Payment Authorization

When you submit an order, the selected payment provider may verify and authorize the payment information provided.

An order is considered successfully paid only after the applicable payment provider confirms the transaction.

If a payment cannot be authorized, your order may not be completed.

Possible reasons for a failed payment can include:

Incorrect payment information
Insufficient funds
Card restrictions
Payment-provider security checks
Expired payment credentials
Payment-provider technical issues
Other authorization restrictions

If your payment fails, you may be able to try another supported payment method.

5. Order Confirmation

After successfully placing an order, you may receive an order confirmation by email.

The confirmation may contain:

Order number
Products purchased
Product prices
Shipping information
Payment information or payment status
Billing information
Delivery information

Receiving an order confirmation does not change any applicable cancellation, return, refund, or statutory consumer rights.

6. Product Prices

All product prices displayed on our website should correspond with the applicable prices shown during checkout.

We aim to ensure that customers can clearly see the applicable purchase price before completing an order.

Google requires product pricing to remain consistent throughout the checkout process and requires applicable fees to be clearly disclosed. Google Help

7. Shipping Charges

We currently offer:

Free Shipping

No standard shipping charge is added to eligible orders where free shipping is advertised.

Our current shipping schedule is:

Order cut-off time: 3:00 PM
Handling time: 1–2 business days
Transit time: 3–4 business days
Estimated total delivery time: 4–6 business days

Any applicable costs or conditions that affect the final amount payable will be displayed before the customer completes checkout.

8. Payment Currency

The currency displayed during the shopping and checkout process will be the currency applicable to the customer's purchase.

The final amount payable should be clearly displayed before the customer submits the order.

Google requires merchants to use consistent pricing and currency throughout the shopping and checkout experience. Google Help

9. Payment Information and Privacy

Payment information may be processed by the applicable payment provider.

Depending on the payment method selected, the payment provider may process information such as:

Card details
Payment credentials
Billing information
Transaction information
Payment authorization information

For more information about how personal information is handled, please refer to our Privacy Policy.

We do not sell customer contact information. Google Merchant Center requires merchants to handle customer information responsibly and prohibits the sale of customer contact details. Google Help

10. Third-Party Payment Providers

Some payment methods available on our website may be operated or processed by third-party payment providers.

When using a third-party payment method, your payment information may be processed directly by that provider.

The provider may have its own:

Privacy Policy
Terms of Service
Security procedures
Payment verification requirements

Customers should review the applicable provider's terms and privacy information where appropriate.

11. Payment Verification

For security and fraud-prevention purposes, a payment provider may perform verification checks before approving a transaction.

In certain circumstances, additional verification may be required.

We reserve the right to delay or cancel an order where a payment cannot be successfully verified or where there is a reasonable concern regarding payment authorization or transaction security, subject to applicable law.

12. Failed or Declined Payments

If your payment is declined, your order may not be successfully completed.

You can try:

Checking your payment details.
Confirming that your card or payment account is active.
Checking with your payment provider.
Using another available payment method.
Contacting us if you believe there is an issue with your order.

For payment-related assistance, contact:

Email: info@lightmoregmbh.shop
Phone: +49 7947 949823

13. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us as soon as possible.

Please provide:

Your order number
Name used for the order
Email address used for the order
Relevant payment information or transaction reference, where available

We will review the transaction and assist you with the issue.

14. Refunds

If a refund is approved under our Return & Refund Policy or applicable consumer law, the refund will generally be processed through the original payment method where possible.

Our current refund processing time is:

Up to 10 business days

The time required for the funds to appear in your account may also depend on your bank or payment provider.

For complete return and refund conditions, please refer to our Return & Refund Policy.

15. Returns and Payment Refunds

Our current return terms are:

Return window: 30 days
Defective products: Accepted
Non-defective products: Accepted
Return method: By email
Return label: Provided by us
Restocking fee: €0 / No restocking fee
Exchanges: Not offered
Refund processing: Within 10 business days

These terms are subject to applicable statutory consumer rights.

16. Exchanges

We currently do not offer product exchanges.

If you need a different product, you may need to return the original product according to our Return & Refund Policy and place a new order, subject to applicable law and product availability.

17. Order Cancellation

If you wish to cancel an order, contact us as soon as possible:

Email: info@lightmoregmbh.shop

Cancellation requests are subject to the status of the order and applicable statutory consumer rights.

For complete information about cancellation and withdrawal rights, please refer to our Cancellation / Right of Withdrawal Policy.

18. Payment Security

We use reasonable security measures designed to protect payment information against unauthorized access, misuse, loss, or disclosure.

Customers should also take reasonable precautions when making online payments, including:

Using a secure internet connection
Keeping payment credentials private
Not sharing passwords or verification codes
Checking the order amount before completing payment
Contacting us if suspicious payment activity is noticed

Google requires checkout pages to be secured with a valid SSL certificate and payment information to be collected securely. Google Help

19. No Additional Unauthorized Charges

The amount payable for your order should be clearly presented before you complete checkout.

We do not intentionally add undisclosed payment charges after an order has been completed.

Any applicable fees or charges that affect the customer's total purchase cost should be disclosed before the customer completes the purchase.

Google specifically requires merchants to clearly disclose applicable purchase costs and additional fees during checkout. Google Help

20. Customer Checkout

Customers should be able to purchase products directly through our website using an available payment method.

Google requires merchants to provide at least one conventional payment method and allows payment methods such as credit cards and debit cards as examples. Google Help

Our accepted payment methods are:

Credit Card | Debit Card | Google Pay | Shop Pay

21. Payment-Related Fraud Prevention

We may take reasonable steps to prevent fraudulent or unauthorized transactions.

Where necessary, an order may be reviewed before fulfillment.

If a transaction cannot be verified or presents a legitimate security concern, we may contact the customer or take appropriate action consistent with applicable law.