Effective Date: October 1, 2026
Last Updated: October 1, 2026
At lightmoregmbh.shop, operated by LIGHT & MORE GmbH, we aim to provide clear, accurate, and transparent shipping information for every customer. This Shipping & Delivery Policy explains where we ship, our shipping costs, order processing times, delivery estimates, and what to do if there is a problem with your shipment.
Our shipping information is intended to remain consistent across our website, checkout, and Google Merchant Center. Google requires merchants to provide accurate information about shipping countries, shipping costs, handling time, and transit time.
1. Business Information
Business Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
VAT Number: DE314809742
Business Address:
Röntgenstraße 1
74670 Forchtenberg
Germany
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Time Zone: Central European Time (CET/CEST)
Customer Support: 24/7
2. Shipping Availability
We currently offer shipping within Germany only.
Domestic Shipping
Shipping Country: Germany
We deliver orders to eligible residential and business addresses within Germany.
International Shipping
We do not offer international shipping.
We currently do not ship orders to destinations outside Germany.
If you are unsure whether your delivery address is eligible for shipping, please contact us before placing your order.
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
3. Shipping Cost
We currently offer:
Free Shipping
Shipping Cost: €0
There is no standard shipping charge for eligible deliveries within Germany.
The shipping cost displayed on our website should match the shipping cost configured for Germany in Google Merchant Center. Google requires shipping costs to be accurately provided for Germany.
4. Order Cut-Off Time
Our order cut-off time is:
3:00 PM
Orders placed by the 3:00 PM cut-off time are processed according to our standard handling schedule.
Orders placed after 3:00 PM may begin processing on the following business day.
Time Zone: Central European Time (CET/CEST)
Google defines the order cut-off time as the time by which an order must be placed to meet the stated delivery estimate.
5. Handling & Processing Time
Our standard handling time is:
1–2 Business Days
Handling time refers to the time required to process and prepare an order before it is handed over to the shipping carrier.
The handling period normally begins after the order is placed and ends when the shipment is handed to the carrier.
Google distinguishes handling time from transit time when calculating shipping speed.
6. Transit Time
Our standard transit time is:
3–4 Business Days
Transit time begins after the order has been handed over to the shipping carrier.
It represents the estimated time required for the carrier to transport the package to the customer's delivery address.
7. Estimated Delivery Time
Our estimated total delivery time is:
4–6 Business Days
This estimate consists of:
- Handling: 1–2 business days
- Transit: 3–4 business days
Therefore:
1–2 business days handling + 3–4 business days transit = approximately 4–6 business days total.
Delivery estimates are estimates and may occasionally be affected by circumstances outside our reasonable control.
8. Shipping Summary
9. Order Processing
After you place an order, we generally follow this process:
Order Placed → Payment Confirmed → Order Processing → Shipment Dispatched → Carrier Transit → Delivery
Orders are normally processed within 1–2 business days.
Orders placed after our 3:00 PM cut-off time may be processed on the next business day.
10. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
Please make sure your shipping information includes:
- Full name
- Street name
- House/building number
- Postal code
- City
- Delivery address
- Country
- Contact information where required
Incorrect or incomplete delivery information may cause delays or prevent successful delivery.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible.
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
We will make reasonable efforts to assist, but an address change may not be possible once an order has been processed or dispatched.
11. Tracking Information
Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.
Please note that tracking information may not become active immediately after dispatch. It may take some time for the carrier's tracking system to register the shipment.
If your tracking information has not updated, please allow reasonable time for the carrier's system to update.
12. Delivery Delays
We make reasonable efforts to meet the estimated delivery timeframe of 4–6 business days.
However, delivery may occasionally take longer because of circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Transportation disruptions
- Public holidays
- Incorrect or incomplete delivery information
- Operational disruptions
- Unforeseen events affecting transportation
If your order has not arrived within the expected delivery period, please contact our customer support team.
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
13. Damaged Package or Product
If your package appears damaged when delivered, please inspect the package and products as soon as reasonably possible.
If a product is damaged or defective, contact us by email:
Please provide:
- Order number
- Your name
- Description of the problem
- Photographs of the product and packaging, where available
- Any other information reasonably requested by our support team
We will review the matter and provide appropriate assistance in accordance with our Return & Refund Policy and applicable consumer rights.
14. Missing or Lost Shipment
If your order does not arrive within the estimated delivery timeframe, please contact us.
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Please provide your order number so that we can review the shipment.
Where tracking is available, we may use the carrier's tracking information to investigate the delivery status.
15. Undeliverable Packages
If a package cannot be delivered because of an incorrect or incomplete address or another delivery issue, please contact us.
We will review the circumstances and determine the appropriate next steps in accordance with applicable law and our policies.
16. Shipping Restrictions
Our current shipping service is limited to Germany.
We do not currently ship to:
- Other European countries
- United Kingdom
- Switzerland
- United States
- Canada
- Other international destinations
International shipping is not available.
17. Business Days
Our handling and transit times are expressed in business days.
Actual delivery times may be affected by weekends, public holidays, carrier operating schedules, and circumstances outside our reasonable control.
18. Shipping and Google Merchant Center
Our shipping information should remain consistent across:
- Website
- Product pages
- Checkout
- Shipping Policy
- Google Merchant Center
- Product data
For Germany, Google requires accurate shipping information, including shipping cost and delivery speed. Google defines shipping speed using both handling time and transit time.
Our current shipping settings are:
Country: Germany
Shipping Cost: €0 / Free
Order Cut-Off: 3:00 PM CET/CEST
Handling: 1–2 business days
Transit: 3–4 business days
Estimated Delivery: 4–6 business days
19. Shipping Policy and Product Information
Shipping information should be visible to customers before they complete their purchase.
We aim to provide customers with clear information about:
- Where we ship
- Shipping costs
- Handling time
- Transit time
- Estimated delivery time
- Any applicable shipping restrictions
Google recommends that shipping speed and cost information be accurate because these are important factors in the customer's purchasing decision.
20. Returns and Shipping
Shipping and returns are separate parts of our customer-service process.
Our current return terms include:
- Return Window: 30 days
- Eligible Products: Defective and non-defective products
- Return Method: By email
- Return Label: Provided by us
- Restocking Fee: €0 / No restocking fee
- Exchanges: Not offered
- Refund Processing: Within 10 business days
For complete information about returns and refunds, please see our Return & Refund Policy.
21. Customer Support
Our customer support is available 24/7.
For questions about shipping, delivery, tracking, or an existing order, contact us:
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Time Zone: Central European Time (CET/CEST)
22. Contact Information
LIGHT & MORE GmbH
Business Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
VAT Number: DE314809742
Business Address:
Röntgenstraße 1
74670 Forchtenberg
Germany
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Customer Support: 24/7