Effective Date: October 1, 2026
At lightmoregmbh.shop, we want to make the return process clear and straightforward. This Return Policy explains when you can return a product, how to request a return, and how returned products are handled.
1. Return Period
We accept eligible product returns within 30 days of delivery.
You must contact us within the applicable 30-day return period to request a return.
This commercial return period does not limit any mandatory consumer rights available under applicable German or European Union law.
2. Products Eligible for Return
We accept returns for:
- Defective products
- Non-defective products
- Products you no longer want
- Products ordered by mistake
Returns remain subject to applicable legal requirements and the conditions described in this policy.
3. How to Request a Return
To request a return, contact us by email:
Email: info@lightmoregmbh.shop
Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Description of any defect or problem
- Photos or other information if requested
We will review your request and provide the return instructions.
Please contact us before sending any product back.
4. Return Shipping
We provide a return shipping label for approved returns.
There is no return shipping charge for eligible returns when you use the return label provided by us.
We recommend using the return instructions and label provided by our customer support team.
5. Restocking Fee
We charge no restocking fee.
There is no additional restocking charge for an eligible return.
6. Return Method
Returns are accepted by mail.
After your return request is approved, we will provide the required return instructions and return label.
7. Defective Products
If your product arrives defective or develops a problem, contact us at:
Please provide your order number and details of the issue. Photos or videos may be requested to help us assess the problem.
Eligible defective products can be returned according to this policy, without affecting any statutory consumer rights that may apply.
8. Non-Defective Products
We also accept returns for eligible non-defective products within the 30-day return period.
Examples include:
- You changed your mind
- You ordered the wrong product
- You no longer need the product
9. Exchanges
We do not offer exchanges.
If you require a different product, you may return the eligible product and place a new order after the applicable return process has been completed.
10. Return Inspection
Once we receive your returned product, it may be inspected before the return is finalized.
If additional information is required, we may contact you using the contact information associated with your order.
11. Statutory Consumer Rights
Nothing in this Return Policy limits mandatory consumer rights under applicable German or European Union law.
Where statutory withdrawal, warranty, guarantee, or other consumer rights apply, those rights remain unaffected.
12. Germany Only
We currently ship products within Germany only.
International shipping and international returns are not currently available.
13. Contact Information
Store: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
Address: Röntgenstraße 1, 74670 Forchtenberg, Germany
Phone: +49 7947 949823
Email: info@lightmoregmbh.shop
Support: 24/7
Time Zone: CET/CEST