Refund Policy
Effective Date: October 1, 2026
This Refund Policy explains how refunds are processed for purchases made through lightmoregmbh.shop.
1. When You May Receive a Refund
A refund may be issued when:
- An eligible return has been approved
- A returned product has been received and processed
- A defective product qualifies for a refund
- An order is cancelled where a refund is legally or commercially applicable
- A refund is otherwise required under applicable law
2. Refund Method
Approved refunds are normally issued to the original payment method used for the purchase.
For example, if you paid using a credit card, debit card, Google Pay, or Shop Pay, the applicable refund will generally be returned through the original payment method.
3. Refund Processing Time
Once the applicable return or refund has been approved and processed, our refund processing time is:
Up to 10 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
4. Return Shipping Refunds
We provide a return label for eligible returns.
There is no restocking fee for eligible returns.
Because standard shipping within Germany is free, there is normally no outbound shipping charge to reimburse or deduct for a standard order.
5. Defective Products
If a product is defective, please contact:
We may request photographs, videos, or other information to understand the problem.
If the product qualifies for a refund, the refund will be processed according to this Refund Policy and applicable consumer protection law.
6. Non-Defective Returns
Eligible non-defective returns may also qualify for a refund when the return is requested within the applicable 30-day return period and the requirements of our Return Policy are met.
7. Exchanges
We do not offer exchanges.
If you want a different product, you may return the eligible product and place a new order.
8. Refunds for Cancelled Orders
If an order is successfully cancelled before fulfillment and a refund is applicable, the applicable amount will be refunded to the original payment method.
If an order has already been shipped, the standard return process may apply instead.
9. Partial Refunds
Where only part of an order is eligible for a refund, we may issue a refund for the eligible product or amount rather than the entire order.
10. Refund Not Received
If we have confirmed that your refund has been processed but you have not received it, please first check with your bank or payment provider.
If the refund still does not appear, contact us:
Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Please provide your order number so we can investigate the payment.
11. Statutory Consumer Rights
This Refund Policy does not restrict or replace any mandatory consumer rights available under applicable German or European Union law.
Where a refund is required by applicable law, the applicable statutory requirements will apply.
12. Payment Methods
We currently accept:
- Credit Card
- Debit Card
- Google Pay
- Shop Pay
Refunds are normally returned through the payment method originally used for the transaction.
13. Germany Only
Our store currently ships within Germany only.
International orders and international returns are not currently offered.
14. Contact Information
Store: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
Address: Röntgenstraße 1, 74670 Forchtenberg, Germany
Phone: +49 7947 949823
Email: info@lightmoregmbh.shop
Support: 24/7
Time Zone: CET/CEST