Privacy Policy

Effective Date: October 1, 2026
Last Updated: October 1, 2026

At lightmoregmbh.shop, operated by LIGHT & MORE GmbH, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and what rights you have regarding your personal data.

This Privacy Policy is intended to provide transparent information about our data practices and to support the privacy and customer-information requirements applicable to our online store and Google Merchant Center. Google requires merchants to handle customer information responsibly, collect it securely, avoid selling customer contact information, and provide appropriate disclosures and consent where required. Google Help

1. Data Controller

The company responsible for processing your personal data through lightmoregmbh.shop is:

LIGHT & MORE GmbH

Business Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
VAT Number: DE314809742

Business Address:
Röntgenstraße 1
74670 Forchtenberg
Germany

Email: info@lightmoregmbh.shop
Phone: +49 7947 949823

Time Zone: Central European Time (CET/CEST)

Customer Support: 24/7

For any privacy-related questions or requests, you can contact us using the information above.

2. What Personal Data We Collect

We may collect personal information when you visit our website, create an order, contact us, request a return, or otherwise interact with our store.

Depending on how you use our website, the information may include:

Personal and Contact Information

Full name
Email address
Telephone number
Billing address
Shipping address
Country and postal code

Order Information

Products purchased
Order number
Order date
Order value
Shipping information
Return and refund information
Customer-service communications

Payment Information

We may receive information relating to your payment transaction, such as payment status, payment method, transaction reference, and other information supplied by the applicable payment provider.

We do not need to store complete payment-card information ourselves when payment processing is handled by an applicable third-party payment provider.

Communication Information

If you contact us, we may retain information contained in your communication, including:

Your name
Email address
Phone number
Order number
Message content
Attachments or information you voluntarily provide

Technical Information

When you access our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referring website
Basic website usage information

The exact technical information collected depends on the services and technologies active on our website.

3. How We Collect Information

We may collect personal data when you:

Visit our website
Browse products
Add products to your shopping cart
Place an order
Create an account, if available
Contact customer support
Submit a contact form
Request a return
Request a refund
Subscribe to communications, where available
Interact with our website or its features
Provide information voluntarily

We may also receive certain information from service providers involved in processing your order, payment, delivery, security, or other website services.

4. Why We Use Your Personal Data

We may use personal information for legitimate business and service-related purposes, including:

Processing orders
Confirming purchases
Processing payments
Delivering products
Providing shipping updates
Responding to customer enquiries
Providing customer support
Processing returns
Processing refunds
Providing return labels
Handling defective-product claims
Preventing fraud and unauthorised transactions
Maintaining website security
Improving our website and services
Maintaining business and transaction records
Meeting legal and regulatory requirements
Resolving disputes
Protecting our legal rights

We only use personal information for appropriate and relevant purposes.

Google's Merchant Center requirements state that merchants should collect customer information responsibly and securely and should not use or collect information for unclear or inappropriate purposes. Google Help

5. Legal Bases for Processing

Where the GDPR applies, we process personal data on an appropriate legal basis.

Depending on the circumstances, this may include:

Performance of a Contract

We process information when necessary to fulfil your purchase contract, such as processing your order, receiving payment, shipping your products, and handling returns.

Legal Obligations

We may process and retain information when required by applicable laws, including accounting, tax, consumer-protection, and legal requirements.

Legitimate Interests

We may process information where necessary for legitimate business interests, such as:

Website security
Fraud prevention
Customer service
Business administration
Protecting legal rights
Improving our services

We consider applicable privacy rights when relying on legitimate interests.

Consent

Where consent is legally required, we will request your consent before carrying out the relevant processing.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

6. Processing Orders

When you purchase products from lightmoregmbh.shop, we use the information necessary to complete your purchase.

This may include using your:

Name
Email address
Phone number
Billing information
Delivery address
Order information
Payment information or payment status

This information allows us to:

Receive and confirm your order.
Process payment.
Prepare your products.
Arrange delivery.
Send order-related communications.
Provide customer support.
Process returns and refunds when applicable.

Google requires merchants to collect only information necessary to process an order and to protect personal information appropriately. Google Help

7. Payment Information

We accept the following payment methods:

Credit Card
Debit Card
Google Pay
Shop Pay

Payment transactions may be processed by third-party payment providers.

Depending on the payment method used, the relevant payment provider may process payment information directly. We may receive transaction information necessary to confirm and administer your payment.

We do not intentionally collect unnecessary payment information.

Payment and checkout pages should be protected by appropriate security measures, including SSL/HTTPS. Google specifically requires merchants to securely collect personal and payment information. Google Help

8. Shipping and Delivery Information

To fulfil your order, we may provide relevant customer information to shipping or delivery service providers.

This may include:

Recipient name
Delivery address
Postal code
City
Country
Phone number, where required
Email address, where required
Order or shipment information

We use this information only as reasonably necessary to fulfil and deliver your order.

Our current standard shipping information is:

Shipping Cost: Free
Order Cut-Off Time: 3:00 PM
Handling Time: 1–2 business days
Transit Time: 3–4 business days
Estimated Delivery Time: 4–6 business days

9. Returns and Refunds

If you request a return or refund, we may process information necessary to manage your request.

This can include:

Name
Email address
Order number
Product information
Return information
Refund information
Communication relating to your return

Our current return terms include:

Return Window: 30 days
Eligible Products: Defective and non-defective products
Return Method: By email
Return Label: Provided by us
Restocking Fee: €0 / No restocking fee
Exchanges: Not offered
Refund Processing: Within 10 business days

10. Customer Support

When you contact us, we may use the information you provide to answer your enquiry and provide customer support.

You can contact us through:

Email: info@lightmoregmbh.shop
Phone: +49 7947 949823

Our customer support is available 24/7.

We may retain customer-service communications where reasonably necessary for customer service, dispute resolution, legal compliance, quality control, or business records.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or similar technologies that may be stored on or accessed through your device when you visit a website.

We may use cookies for purposes such as:

Website functionality
Shopping-cart functionality
Remembering preferences
Security
Fraud prevention
Website performance
Analytics
Understanding website usage

Some cookies may be necessary for the website to function, while others may require consent depending on applicable law.

Where consent is required, we will request consent before using the relevant non-essential cookies or similar technologies.

12. Analytics

We may use analytics technologies to understand how visitors use our website.

Analytics information may help us understand:

Which pages are visited
How visitors navigate the website
Website performance
Technical problems
General website usage patterns

Where analytics technologies use personal data or non-essential cookies requiring consent, we will handle them according to applicable privacy and consent requirements.

13. Advertising and Marketing

We may use advertising or marketing technologies to promote our products and services.

Where applicable, these technologies may involve cookies, pixels, identifiers, or other technologies.

Where legally required, we will obtain appropriate consent before using personal data for personalised advertising or similar purposes.

Google specifically notes that European users may require valid consent for certain cookies, local storage, remarketing, conversion tracking, and personalised advertising activities. Google Help

We do not sell customer contact information.

14. Third-Party Service Providers

We may use trusted third-party service providers to operate our online store.

Depending on the services actually enabled on our website, these providers may include:

Payment processors
E-commerce platforms
Website hosting providers
Shipping providers
Delivery services
Security providers
Fraud-prevention services
Analytics providers
Customer-support providers
Email service providers
Marketing service providers

These providers may process personal information where necessary to provide their services.

We expect service providers that process personal data on our behalf to handle that information appropriately and securely.

15. Google Services

Our website may use Google services, depending on the features configured on the website.

Where Google services process personal data, their processing is also subject to Google's applicable privacy policies and terms.

Where applicable, we will provide appropriate information and obtain required consent before using cookies, tracking technologies, or personalised advertising features.

Google's Merchant Center policies specifically address consent requirements for certain advertising and tracking activities involving users in the European Economic Area and United Kingdom. Google Help

16. Shop Pay

If you choose Shop Pay during checkout, information necessary to process your transaction may be handled by the service provider responsible for Shop Pay.

This may include information such as:

Contact information
Delivery information
Payment information
Transaction information

The processing of information by the applicable payment service is also governed by that provider's own privacy terms.

17. Google Pay

If you choose Google Pay, payment information may be processed through Google and the relevant payment infrastructure.

We receive information necessary to confirm and fulfil the transaction rather than unnecessarily collecting complete payment information.

The processing of payment information through Google Pay is also subject to Google's applicable terms and privacy practices.

18. Data Security

We take reasonable technical and organisational measures designed to protect personal data against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Destruction
Unauthorised alteration
Unlawful processing

We use appropriate security measures for information handled through our website.

Google requires merchants to protect personal information and payment details using appropriate security measures and specifically prohibits collecting sensitive customer information through unsecured pages. Google Help

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

19. Data Sharing

We may share personal information only where reasonably necessary for legitimate business purposes, including:

Processing your order
Processing payments
Delivering your products
Providing customer support
Processing returns and refunds
Preventing fraud
Maintaining website security
Meeting legal requirements
Protecting our rights

We do not sell customer contact information.

Google's Merchant Center policies specifically prohibit merchants from selling customer contact details. Google Help

20. Legal and Regulatory Disclosure

We may disclose personal information if required or permitted by applicable law.

This may include disclosures to:

Government authorities
Courts
Law-enforcement authorities
Tax authorities
Regulatory authorities
Legal advisers

We may also disclose information where reasonably necessary to establish, exercise, or defend legal claims.

21. International Data Transfers

Some of our service providers may process personal information outside Germany or outside the European Economic Area.

Where applicable law requires safeguards for an international transfer, we will use appropriate legal mechanisms and safeguards.

The specific safeguards may depend on the service provider and destination involved.

22. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

For example, transaction and accounting information may need to be retained to satisfy legal, tax, or accounting obligations.

When personal information is no longer required, it will be deleted, anonymised, or otherwise handled in accordance with applicable law.

23. Your GDPR Rights

Where the GDPR applies, you may have the following rights regarding your personal information:

Right of Access

You may request information about whether we process your personal data and, where applicable, request access to that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of personal information where the legal requirements for deletion are satisfied.

Right to Restriction

You may request restriction of certain processing activities where the applicable legal requirements are met.

Right to Object

You may have the right to object to certain processing, including processing based on legitimate interests and certain direct-marketing activities.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Lodge a Complaint

You may lodge a complaint with a competent data-protection supervisory authority if you believe your personal data has been processed unlawfully.

EU guidance confirms that individuals may have rights including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to complain to a Data Protection Authority. European Commission

24. How to Exercise Your Privacy Rights

To exercise a privacy right or ask us about your personal information, contact:

LIGHT & MORE GmbH
Röntgenstraße 1
74670 Forchtenberg
Germany

Email: info@lightmoregmbh.shop
Phone: +49 7947 949823

We may request reasonable information to verify your identity before processing certain requests.

Where applicable, requests will be handled within the timeframe required by data-protection law.

25. Direct Marketing

If you voluntarily subscribe to marketing communications, we may use your contact information to send you information about products, services, offers, or other communications.

Where consent is required, we will obtain the required consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential service communications, such as order confirmations, shipping information, payment notifications, or information necessary to administer your account or transaction.

26. Children's Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us so that we can review the situation.

27. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not operate.

We encourage you to review the privacy policy of any third-party website you visit.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

Changes to our services
Changes to our website
Changes to our data-processing practices
Changes to third-party services
Changes in applicable law
Changes to privacy or regulatory requirements

When we update this Privacy Policy, we will update the Last Updated date at the beginning of the policy.

We encourage you to review this page periodically.

29. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our processing of personal information, please contact us.

LIGHT & MORE GmbH

Business Name: lightmoregmbh.shop
Legal Business Name: LIGHT & MORE GmbH
VAT Number: DE314809742

Address:
Röntgenstraße 1
74670 Forchtenberg
Germany

Email: info@lightmoregmbh.shop
Phone: +49 7947 949823
Time Zone: Central European Time (CET/CEST)
Customer Support: 24/7